Accepted Payment Cards

Order Information / Payment / Postage charges / Refunds

All purchases must be paid for in FULL before any goods are released. Payment must be received within 7 days of purchase or your order will be cancelled, unless previous notice has been given.

We accept payment via cheque or money order made payable to Behind The Scenes, Visa, MasterCard, Amex, Switch & Solo; all card payments carry a transaction charge of 3%. If making payment by cheque, please allow 5 working days for your cheque to clear.

International buyers wishing to pay by cheque. We only accept cheques in pounds sterling made payable to Behind The Scenes. We DO NOT accept cheques from customers outside of the United Kingdom.

Postage charges

Photographs posted In the UK
Upto £27 Insured Recorded Delivery £2.00
£28 to £250 Insured Special Next Day Delivery £5.00
£251 to £1000 Insured Special Next Day Delivery £6.25

Framed Items
Upto £1000 Insured Special Next Day Delivery - Weight 1kg to 2kg £12.50
Upto £1000 Insured Special Next Day Delivery - Weight 2kg to 10kg £22.50

Overseas Deliveries
Upto £27 Swift Air Plus Recorded £5.25
£28 to £1000 Swift Air Plus Recorded £9.00

Any item outside these insurance rates and Weight ranges with me quoted individually.

All framed and large items will be shipped Parcel Force Worldwide or DHL. Your item tracking number is available on request. Please allow upto 28 days for delivery, unless previous notice has been given.

The buyer is responsible for the payment of all import/export duties and taxes resulting from their purchase.

Orders received before 12pm GMT could be despatched on the same day and should arrive within one working day to UK residents, or up to 10 days for overseas customers

99.9% of packages arrive safely. However, there are occasions when items do get lost. If this does happen, please allow 28 days for the item to be delivered from the despatch date. If this time elapses and your package has not arrived please contact your local post office to check if the package is being held there. If the package is not being held at your local post office, please contact us and we will start our own investigation into the whereabouts of your package. All packages are insured and we will issue a refund once the post office have investigated the whereabouts of the package, and compensation has been paid. PLEASE NOTE: Recorded Delivery compensation is a maximum of £27.00 whereas Special Delivery compensation is the exact amount of your item. Please remember this when choosing your prefer method of postage.

Refunds

Once you have received your goods you have 7 days in which to inform us in writing that you will be returning your purchase for a FULL refund of the cost of the item. You (the buyer) are responsible for all return charges and the safe return of the goods, which should be returned Special Delivery (UK Customers), or DHL (International Customer) or the same method as the item was posted. Goods must also be return in the same condition they were sent with the original Certificate Of Authenticity and Purchase Receipt/Invoice. Your refund will not include your original postage charge.

Once the goods have been return and inspected a full refund of the cost of the item will be issued in the same form as payment received within 30 days.

You can return your goods at anytime for authenticity reasons. Items must be return in the same condition they were sent with the original Certificate Of Authenticity and Purchase Receipt/Invoice.

Refunds are only issued to the original purchaser and NOT to any other person. We retain digital images of all signed items sold for security and authentication purposes.

This Website is the Property of Behind The Scenes

Last updated: 19th November 2008

Supported by The Prince's Trust