Accepted Payment Cards

Order Information / Payment / Postage charges / Refunds

All purchases must be paid for in FULL before any goods are released. Payment must be received within 7 days of purchase or your order will be cancelled, unless previous notice has been given.

We accept payment via cheque or money order made payable to Behind The Scenes Limited. If making payment by cheque, please allow 5 working days for your cheque to clear.

International buyers we only accept cheques in pounds sterling made payable to Behind The Scenes Limited. We DO NOT accept personal cheques from customers outside of the United Kingdom.

Postage charges

Photographs posted In the UK
Upto £46.00 Insured Recorded Delivery £3.50
£46.00 to £500.00 Insured Special Next Day Delivery £7.00
£501.00 to £2500.00 Insured Special Next Day Delivery £10.00

Overseas Deliveries
Up to £40.00 International Signed For £10.00
£40.00 to £1000.00 International Signed For £12.00

All framed and large items will be shipped Parcel Force Worldwide or DHL. Your item tracking number is available on request. Please allow up to 14 days for delivery, unless previous notice has been given.

The buyer is responsible for the payment of all import/export duties and taxes resulting from their purchase.

Orders received before 12pm GMT could be despatched on the same day and should arrive within one working day to UK residents or up to 10 days for overseas customers

99.9% of packages arrive safely. However, there are occasions when items do get lost or damaged. If your item gets lost, please allow 14 days for the item to be delivered from the despatch date. If this time elapses and your package has still not arrived please contact your local post office to check if the package is being held there. If the package is not being held at your local post office, please contact us and we will start an investigation into the whereabouts of your package.

If your item has been damaged by the postal service please contact us immediately via email or telephone and then return the item to us. A FULL refund will be issued by Behind The Scenes Limited with in 7 working days of the item being returned and inspected.

PLEASE NOTE: Recorded Delivery compensation is a maximum of £46.00 whereas Special Delivery compensation is the exact amount of your item. Please remember this when choosing your prefer method of postage.

Refunds

If you are unhappy with your purchase, please return it to us within 7 days for a FULL refund of the purchase price. The goods must be returned in perfect condition with their original packaging. Behind The Scenes Limited will only offer a refund after 7 days if the items authenticity has been proven to be in question. You (the buyer) will be responsible for providing 2 written opinions from recognised autograph authenticators. You (the buyer) are responsible for all return charges and the safe return of the goods, which must be returned in the same method they were posted. Goods must also be returned in the same condition they were sent with the original Certificate Of Authenticity and Purchase Receipt/Invoice. Your refund will not include your original postage charge.

Once the goods have been returned and inspected, a full refund of the cost of the item will be issued in the same form as payment was received within 7 days.

Refunds are only issued to the original purchaser and NOT to any 3rd party. We retain digital images of all signed items sold for security and authentication purposes.