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Payment
All purchases must be paid for in FULL before any goods are released. Payment must be received within 7 days of purchase or your order will be cancelled, unless previous notice has been given.
We accept payment via cheque or money order (payable to Behind The Scenes Limited). You can also make payment to our Paypal account at enquiries:behindthescenes.org.uk
Please DO NOT send cash through the post to pay for your items. If making payment by cheque, please allow 5 working days for your cheque to clear.
International buyers wishing to pay by cheque. We only accept cheques in pounds sterling made payable to Behind The Scenes. We DO NOT accept personal cheques from customers outside of the United Kingdom.
Postage Charges
UK residents Royal Mail 1st class Recorded Delivery on ALL items up to the value of £46.00 will cost £3.50. Special Deliver on all orders over £46.00 will cost £7.00. Overseas customers 10x8 pictures are shipped International signed for (£10.00). All framed and large items will be shipped Parcel Force Worldwide. All of these methods will require a signature on delivery. Your item tracking number is available on request.
The buyer is responsible for the payment of all import/export duties and taxes resulting from this purchase. Orders received before 12pm GMT could be despatched on the same day and should arrive within one working day to UK residents or up to 10 days for overseas customers.
99.9% of packages arrive safely. However, there are occasions when items do get lost or damaged. If your item gets lost, please allow 14 days for the item to be delivered from the despatch date. If this time elapses and your package has still not arrived please contact your local post office to check if the package is being held there. If the package is not being held at your local post office, please contact us and we will start an investigation into the whereabouts of your package.
If your item has been damaged by the postal service please contact us immediately via email or telephone and then return the item to us. A FULL refund will be issued by Behind The Scenes Limited with in 7 working days of the item being returned and inspected.
Refunds
If you are unhappy with your purchase, please return it to us within 7 days for a FULL refund of the purchase price. The goods must be returned in perfect condition with their original packaging. Behind The Scenes Limited will only offer a refund after 7 days if the items authenticity has been proven to be in question. You (the buyer) will be responsible for providing 2 written opinions from recognised autograph authenticators. You (the buyer) are responsible for all return charges and the safe return of the goods, which must be returned in the same method they were posted. Goods must also be returned in the same condition they were sent with the original Certificate Of Authenticity and Purchase Receipt/Invoice. Your refund will not include your original postage charge.
Once the goods have been returned and inspected, a full refund of the cost of the item will be issued in the same form as payment was received within 7 days.
Refunds are only issued to the original purchaser and NOT to any 3rd party. We retain digital images of all signed items sold for security and authentication purposes.
Auction Sites
Customers not honouring their purchases made from any of our auction sites will result in appropriate feedback being posted. This will also result in an email being sent to the auction site, informing them that you have not honoured your bid and have therefore broken the Terms & Conditions of their auction site. This will also result in you being removed from our database and you will be unable to bid on any other items we have for sale.
PLEASE NOTE As purchases from auction sites are legal bidding contracts, a refund will only be issued on items that are found not to be authentic. However, as Behind The Scenes Limited collect the majority of their items "In Person", this should and will not ever arise.
The proprietor of Behind The Scenes Limited is Mr Manning.
If you have any comments or questions concerning our terms and conditions you can contact us at:
Terms & Conditions: enquiries@behindthescenes.org.uk
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